At Millstone Gin, we want you to be delighted with your order. If for any reason you are not completely satisfied, please read our refunds and returns policy below.
1. Returns of Unwanted Bottles
We accept returns for unopened, undamaged bottles in their original packaging.
To return an unwanted bottle:
Contact us within 14 days of delivery at [hello@millstonegin.com] to let us know.
Include your order number and details of the item(s) you wish to return.
Ship the item back to:
Millstone Gin, Hudson House, 8 Albany Street, Edinburgh, EH1 3QB, United Kingdom
Please note: Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
Once we receive and inspect the item, we will issue a refund for the cost of the bottle (excluding original shipping costs) within 7 working days.
2. Faulty or Damaged Items
If your bottle arrives faulty, damaged, or broken, please contact us immediately at [email@millstonegin.com] with:
Your order number
A description of the issue
Photos of the damage
We will arrange a replacement or full refund at our expense, including shipping.
3. Conditions for Returns
Bottles must be unopened and in original packaging for unwanted returns.
Refunds will not be issued for bottles that are opened, used, or damaged.
We reserve the right to refuse a return that does not meet these conditions.
4. Processing Refunds
Refunds are processed to the original payment method used at checkout.
Please allow 5–7 working days for the refund to appear in your account, depending on your bank or payment provider.
5. Exchanges
We do not offer direct exchanges for unwanted bottles.
For damaged or faulty bottles, we can replace the item after inspecting the issue.